Legal Information

10star Privacy Policy

Your personal information is of the utmost importance to us. Here we transparently explain how 10star collects, stores, and safeguards your data.

Last Updated: January 2026
Core Privacy Principles
Your Data Is Never Sold to Third Parties
Data secured with SSL encryption
Delete Your Data at Any Time
Transparent Data Usage Policy
24/7 Data Protection Monitoring

How We Protect Your Information

The Core Pillars of 10star's Privacy Policy

Encrypted Protection

All your personal information and payment data on 10star is protected with SSL/TLS encryption technology, keeping it inaccessible to hackers or any third party.

No Sale of Data

10star never sells your personal information. Your name, mobile number, and payment details are never shared with any third-party marketing organization — this is our firm commitment.

Your Rights

You can view, update, or delete your stored information at any time. 10star believes members should have full control over their own data.

Secure Server

All 10star data is stored on internationally certified secure servers. Regular security audits are conducted to ensure there are no vulnerabilities.

Cookie Transparency

10star uses cookies solely to improve your experience. You are clearly informed about which cookies are used and why, and you can disable them at any time.

Marketing Controls

You can unsubscribe from 10star promotional messages at any time. You're in control of how and when we communicate with you.

01 Introduction

10star is a trusted online Sports Betting platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains in detail how 10star collects your personal information, why we collect it, and how we use and protect it.

By using the 10star.biz website or creating an account, you fully agree to this Privacy Policy. Please read it carefully before registering. If you have any questions, contact us at support@10star.biz.

10star's Privacy Policy is built in accordance with international data protection standards. Our goal is to always keep you fully informed about how your data is used — no hidden details, no grey areas.

This policy applies to: Across the 10star.biz website, mobile app (if applicable), live chat support, and email — every interaction you have with 10star.

02 Data Collection

10star only collects information that is genuinely necessary to provide our services. We don't ask for data we don't need, and we don't collect it.

Information Collected Directly from You

10star collects the following information during registration and use of our services:

  • Identity Information: Full name, date of birth, national ID number (for KYC verification).
  • Contact Information: Mobile number, email address, home address.
  • Financial Information: Mobile banking numbers (bKash, Nagad, Rocket) and transaction history.
  • Account Information: Username, password (encrypted).
  • Communication Logs: Support chat history and emails.

Automatically Collected Information

Some technical information is automatically collected while you use 10star:

Data Type What We Collect Why It's Collected
Device Information Device type, operating system, browser Security Verification & Experience Enhancement
IP Address Internet Connection IP Fraud Prevention & Location Verification
Usage Patterns Page visits, clicks, session duration Platform Improvement
Cookie Data Session & Preference Data Easier login and a personalized experience
Transaction Log Records of deposits, withdrawals, and bets Legal Compliance & Dispute Resolution

03 Data Usage

10star uses your personal information only for specific, legitimate purposes. Each purpose is clearly outlined below:

  • Account Management: To create, verify, and maintain your 10star account.
  • Payment Processing: To securely process deposits and withdrawals.
  • Customer Support: To handle your questions, complaints, and support requests.
  • Security Assurance: To prevent fraud, money laundering, and other illegal activities.
  • Legal Obligation: To comply with licensor regulations and international law.
  • Platform Improvement: To analyze usage patterns and make 10star better.
  • Promotional Communications: To inform you about bonuses and offers, only with your consent.
  • Responsible Betting: To help you by identifying unusual betting patterns.
Important: 10star never uses your information for political, religious, or discriminatory purposes. Your data is always used strictly within its intended scope.

04 Information Sharing

10star does not sell or rent your personal information to third parties. However, certain data may be shared in limited circumstances:

Payment Processor

Information is shared with mobile banking services such as bKash, Nagad, and Rocket to process deposits and withdrawals. These partners are bound by strict confidentiality agreements.

Legal Authority

Information may be disclosed under legal obligation in response to a valid court order or request from an investigative authority. In such cases, 10star will make every effort to notify you in advance.

Technology Partners

We work with selected service providers for technical support in operating the site. These providers work on behalf of 10star and are not permitted to use your information for their own purposes.

Our Commitment: 10star never sells your information to any ad network, data broker, or marketing company. This is a non-negotiable rule in our privacy policy.

05 Cookie Policy

Cookies are small text files that 10star stores in your browser to make your experience smoother and more personalized.

Types of Cookies Used by 10star

  • Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: Used to understand which pages are most visited. These cookies do not directly identify you.
  • Marketing Cookies: To show you relevant offers — only with your consent.

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may prevent 10star from functioning properly.

06 Data Protection

10star applies the highest technical and organizational measures to protect your data. Our security framework is built to meet international standards.

  • 256-bit SSL Encryption: All data transfers take place over encrypted channels.
  • Password Hashing: Your password is never stored in plain text.
  • Two-Factor Authentication: Additional verification is required for any suspicious login attempt.
  • Regular Security Audits: Regular system testing conducted by external experts.
  • Access Control: Only authorized personnel have access to specific data.
  • Data Backup: Secure encrypted backups are taken on a regular basis.
In the Event of a Data Breach: In the event of a data security incident, 10star will notify affected members within 72 hours and take prompt action to address it.

07 Your Rights

As a 10star member, you have several important rights over your personal data. To exercise these rights, contact us at support@10star.biz.

Your Rights Description
Right to Access You can request to see what information 10star holds about you.
Right to Rectification You may request corrections to any inaccurate or outdated information.
Right to Erasure You may request deletion of unnecessary data after your account is closed.
Right to Restrict Processing You may request that we limit how we process your data in certain circumstances.
Right to Data Portability You can receive a copy of your data in a specified format.
Right to Object You can object to the use of your data for marketing or profiling purposes.

10star will respond within 30 days of receiving your request. For complex cases, additional time may be required, but you will be notified.

08 Data Retention Period

10star does not retain your data longer than necessary. Different types of data are kept for different periods:

  • Account Information: For the duration of active account use and up to 5 years after closure.
  • Transaction Records: Up to 7 years, as required by law.
  • Support Contact: 2 years after the issue is resolved.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
  • Marketing Preferences: Effective immediately upon unsubscription.

Once the designated retention period expires, 10star securely deletes or anonymizes your data. If data needs to be retained longer for legal reasons, you will be informed.

09 Minor Protection

10star strictly does not approve accounts for anyone under 18. We take special care to protect minors.

  • Age verification is mandatory at the time of registration.
  • Age is verified through government-issued ID during the KYC process.
  • If a minor's account is detected, it will be immediately closed and funds returned.
  • 10star does not knowingly collect information from anyone under the age of 18.
For Parents: If you believe your child is using 10star, contact us immediately at support@10star.biz. We will take prompt action.

10 Policy Updates

10star reserves the right to update this privacy policy when necessary. We will notify you before any significant changes take effect.

  • For significant changes, notice will be provided via email or on the platform.
  • The effective date of any updated policy will be noted at the top of the page.
  • Continued use of 10star after any changes have been made constitutes your acceptance of the updated policy.
  • If you disagree, you may request that your account be closed.

The most up-to-date version of our Privacy Policy will always be available on this page. Check back regularly so you don't miss any changes.

11 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact the 10star Data Protection Team:

Email: support@10star.biz
Website: https://10star.biz
Response Time: Within 30 Business Days

We take every request seriously. Your privacy is our priority.

Safe Betting

Your Data Is Safe — Play with Complete Peace of Mind

Your privacy is fully protected at 10star. With SSL encryption, transparent policies, and a commitment to responsible betting, we are Bangladesh's trusted platform.

SSL
Encryption
0%
Data Sales
24/7
Security Monitoring
18+
Age Restriction
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