10star is one of Bangladesh's most trusted online Sports Betting platforms. Hundreds of thousands of members bet on 10star every day, and naturally they have plenty of questions. This FAQ page is built to answer all of them — clearly and directly. Whether it's registration, login, deposits, withdrawals, bonuses, or betting rules, you'll find everything organized right here.
Questions in the 10star FAQ are organized by topic so you can find what you need quickly. Use the category pills or the search box at the top. If you still can't find your answer, our support team is always ready to help.
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Account & Registration
To register at 10star, you need an active mobile number, an email address, and a strong password. Registration is completely free and takes just 2 minutes.
Click here to start registration.
You must be at least 18 years old to open an account at 10star. Accounts belonging to minors will be closed immediately. We are committed to promoting responsible betting.
No. Per 10star's policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited.
On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number. An OTP or reset link will be sent to you within minutes. Use it to set a new password. If you run into any issues,
Login page to reach our support team.
Yes, you can request account closure at any time. Simply email our support team or reach out via live chat. Make sure to withdraw any remaining balance before closing your account. To learn more about responsible betting
Read here.
Deposits & Withdrawals
To deposit at 10star, log in, go to the Wallet section, and choose your preferred payment method. We support bKash, Nagad, Rocket, bank transfer, and more. For details,
Financial Transactions Visit the page.
The minimum deposit at 10star is just ৳500. That's all you need to get started and access every betting feature on the platform. Individual payment methods may have their own limits —
on the Transactions page View details.
Most withdrawal requests are processed within 15–30 minutes. In some cases, verification may take up to 24 hours. Bank transfers may take additional time depending on your bank.
10star generally does not charge withdrawal fees. However, payment gateway fees may apply. For the latest fee information,
Transactions Page View.
If a deposit fails, first check the transaction status in your mobile banking app. If the amount was deducted, contact support with your transaction ID. Issues are typically resolved within 30 minutes.
Bonuses & Offers
New members receive an attractive welcome bonus on their first deposit, plus free bet and free spin offers. For details on current promotions,
Bonus Page View.
Every bonus comes with specific wagering or rollover requirements. Typically, you need to bet the bonus amount a set number of times. For the full terms of each offer,
on the Bonuses page has the full details.
Yes, 10star offers weekly reload bonuses, cashback, and special event promotions for regular members. Log in to see personalized offers on your dashboard.
Yes, every bonus has an expiry date. Bonuses must generally be used within 7–30 days of being credited. Any unused bonus will be automatically removed once it expires.
Betting & Sports
10star covers 30+ sports including cricket, football, tennis, badminton, and hockey. From the BPL, IPL, and World Cup to local tournaments, it's all here. For more details,
Sports Betting page View.
Live Betting lets you place bets on matches as they happen, in real time. Odds shift continuously based on how the match unfolds. 10star's Live Betting interface is fast and always up to date — just add your selection to the bet slip and confirm.
Odds are a number that indicates your potential winnings on a bet. For example, odds of 1.80 on a ৳100 bet would return ৳180 if you win. To read detailed examples and analysis,
Match Odds page View.
Confirmed bets generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. For more on 10star's betting rules,
Terms & Conditions page for full details.
High rollers enjoy custom limits, exclusive bonuses, and a dedicated account manager. Special odds and offers are also available for large bets. To find out more,
High Roller page View.
Security & Privacy
Yes, 10star uses 256-bit SSL encryption. All your transactions and personal data are fully secure. Login activity is monitored, and protective measures are triggered automatically in response to any suspicious behaviour.
No. 10star never sells or shares your personal information with third parties. Only the data required for payment processing is shared with the relevant payment gateway. To read more,
Privacy Policy Visit the page.
Go to Account Settings and enable the 2FA option under the Security section. An OTP will be sent to your mobile number — enter it to confirm. From that point on, every login will require OTP verification.
Mobile Usage
10star's website is fully mobile-optimized. Simply open 10star.biz in any smartphone browser for an app-like experience — no separate app download needed, with access to all features.
10star works seamlessly on any up-to-date mobile browser — Chrome, Firefox, or Safari. For the best experience, keep your browser updated and clear your cache occasionally.
Start by checking your internet connection. Clear your browser cache and cookies, then try a different browser. You can also switch between WiFi and mobile data to see if that helps. If the problem persists, contact support.
Customer Support
There are three ways to reach 10star support: live chat (bottom right of the site), email (support@10star.biz), and social media. Live chat is the fastest option.
The 10star support team operates 7 days a week, 24 hours a day — including nights and public holidays. For urgent matters, use live chat; responses typically come within 5 minutes.
To file a complaint, email support@10star.biz with "Complaint" in the subject line. Include your account ID, a description of the issue, and any relevant screenshots. We aim to resolve all complaints within 24 hours.
Please note: This FAQ page is updated regularly. Any new features or policy changes at 10star will be reflected here. Check back from time to time for the latest information.
10star is always working to make the member experience as straightforward and transparent as possible. These FAQs are built around real questions from real members. If you don't see your question here, reach out to support directly — and we'll add it to the list.
Before you start betting at 10star, Responsible Gaming read our guidelines on responsible gaming. Betting mindfully and within your limits always makes for the best long-term experience.